FAQ

About Orders

1.How do I know if my order has been successfully placed?
After placing your order, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam folder or contact us.

2.Can I send my order directly to the gift recipient?
Absolutely! During checkout, simply enter the recipient's address as the shipping address, and we'll take care of the rest.

3.Can l cancel or change my order after it has been placed?
If you need to cancel or modify your order, please contact us here and provide your order number along with the specific changes you would like to make. We will confirm once the modification or cancellation has been processed.

Cancellation and Modification Window: Orders are eligible to be cancelled or modified within 24 hours of placement. After this time, orders are locked for processing and cannot be altered.

Fees: Please note, a management and processing fee equivalent to 20% of your total order value will be applied for cancellations.For changes to the shipping address or email associated with your order, you can update these details directly in your online receipt until production begins.

Note: By making a purchase, you agree to all the terms outlined above regarding order modifications and cancellations.

4.What if I need my order by a specific date?
If you need your order by a specific date, please contact us before placing your order to ensure we can meet your deadline.

5.Can I see a preview of my personalized item before it is made?
We offer online previews for most items through our app, allowing you to see your customized item instantly.For some complex design items, online previews are not available. In such cases,
our designers will manually create a preview and send it to you via email within 1-2business days after placing your order.Once you approve the preview, your item will proceed to production, and you will receive updates on your order status, including a tracking number once it ships.

6.Can I request a custom design that's not available on the website?
Yes, we can accommodate special requests for custom designs. Please contact our customer service team with your requirements, and we'll do our best to assist you.

About Products

1.How do I customize my order?
Simply select the product you want, and follow the instructions on the product page to add your personalized details such as photos, names, dates, or special messages.

2.Can I include a personalized message with my gift?
Yes, you can include a personalized message with your gift. This option is available during the checkout process.

3.What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately provide your order ID, a description of the issue, and clear product photos showing the damage from all sides, including the outer packaging with the shipping label. We will arrange for a replacement or a refund.

4.What if I am not satisfied with my purchase?
Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please contact wsyear customer service team within 30 days of receiving your order, and we will work with you to resolve the issue.